Privacy Notice
Privacy Statement For Customers
Smarts Plumbing Specialists Ltd (are a family run, friendly and professional company who are committed to respecting your privacy.) This Privacy Statement describes why and how we collect, use, and who we may disclose your personal data (information) with, during your visit to this website or when you give your personal information to us along any channel.
In summary, your privacy is important to us and we are committed to protecting it in line with General Data Protection Regulation 2016. Personal Information you give to us is safe and confidential, securely stored, and only shared as documented in this statement.
We encourage you to read this Privacy Notice before submitting information.
Should you have any questions regarding the use of your data in accordance with this statement and/or your Rights, please contact us by email at
Why and how do we process your data
Personal information means information that could identify (with other information that we hold or are likely to hold) a living individual. For example, name, address, contact telephone number and email.
In order that we can administer our services,(which is primarily installation,maintenance and servicing) we will need to process (for example, collect, use, hold, transfer) your personal data. We will only collect the personal information necessary to fulfil the service or activity you select. We will not collect special categories or childrens personal information  All information you provide is at your discretion.
We only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Please note,we do not rely on consent as the lawful basis.
Smarts Plumbing Services will collect your data when :

We may monitor, record,store and use any telephone communication to check any instructions given to us, for training purposes, for compliance purposes, for crime prevention and to improve the quality of our customer service.  Recorded phone calls are held securely by Network Telecom and will be deleted after 30 days.
Who do we share your information with
Under the data protection regulation Smarts Plumbing Specialists are the ‘Controller’, that means that we are responsible for the protection of your information, including where it is shared with other organisations or persons that help us deliver our services to you (‘processors’).
Smarts Plumbing Specialists are also ‘Processors’ when conducting business for example with Builders for new build installations. Where we are ‘Processors’ we are governed by their privacy policy.
Third Parties
In order to respond to your requests or enquiries regarding our services, we may share your data with third party contacts in order for us to provide the best service for you. Where this is necessary, data sharing and processing agreements will be in place. For example our IT company who supports our website and other business systems.
This might include processors outside the EU/EEA, in which case we will ensure that adequate safeguards are in place to protect your personal data, including in particular the agreement of EU Standard Contractual Clauses between us and the processor.
There may also be circumstances by which we need to disclose your information to meet a legal obligation. For example, by court order or in regard to a claim.
How long we keep the information for
Your personal information is only kept for as long as necessary to provide you with our services. However, we may also be required to retain your information to comply with legal and regulatory obligations, to resolve disputes, and to enforce agreements. We keep a record of all of our processing activities which will document our retention process.

Your rights
You have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are described below:

You have the right to access and receive a copy of the personal information we hold about you, this is called a ‘Subject Access Report.’  This will provide you with all personal data we hold about you, subject to some limited exemptions for example, you will not necessarily be entitled to access third party information.
Also you have the right to data portability.  Under this right for information you can request that your personal data is provided to you (or another organisation) in a portable, electronic format.

You may also have rights to change, restrict the use of, or delete your personal information. Unless there is an exceptional circumstance (like where we are required to store personal information for legal reasons) we will generally delete your personal information.

You can object to us processing your information based on our legitimate interests. In such cases, we will delete your personal information within a month of receipt of the objection, unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. In the UK that is the Information Commissioner’s Office (ICO)
What are Cookies and how are they used
To facilitate use of websites, cookies are used for technical and analytical reasons. A cookie is a small text file which is saved locally in the cache of the internet browser while a user is browsing a website. Cookies do not damage your computer or your mobile device.
Please note we don’t currently use any Cookies when you visit this webpage

Our web site contains links or references to other web sites that we do not control and to which our Privacy Statement does not apply. Please be sure that you read the Privacy Statement of every web site you visit. We are not responsible for your interactions with these web sites. For example: Facebook

Data Security
Smarts Plumbing Services follow strict security procedures in the storage and disclosure of information that you have given us. We take all reasonable steps to protect the personal data processed from the loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Remember that no method of transmission is completely secure against interception.  If your communication to us is very sensitive you might want to send it by postal mail instead.

Contact Us
If you have any questions or concerns regarding the protection of your personal information, please contact us by email at Alternatively, you can write to us at Data Protection Contact, Smarts Plumbing Services Limited, 74-80A Hednesford Road, Heath Hayes, Cannock. WS12 3EA

Smarts Plumbing Specialists Ltd reserves the right to amend this Statement at any time. The Privacy Notice does not create any contractual or other legal right on behalf of any party.
This Privacy Notice was last updated in February 2019.